EMERGENCY CONTACT NUMBERS 

Police

Emergency calls                            999

This phone number should be used to contact police in situations where a crime is happening now or if anyone is in immediate danger

Non – Emergency calls                   101

24/7 Police Station:- Tottenham Police Station
                                     398 High Road, Tottenham.  N17 9JA

Nearest Police Station:– Hornsey Police Station
(Now Closed)                     98 Tottenham Lane, Hornsey. N8 7EJ

Crimestoppers                               0800 555 111   

If you have information which could help solve a crime you can call anonymously

Terrorist activity                            0800 789 321

Please call the this anti- terrorist hotline if you have any information on terrorist activity

Crouch End Ward Safer Neighbourhoods Team

Telephone: 020 8649 3515
Email:      crouchend.snt@met.police.uk
Website: https://www.met.police.uk/a/your-area/met/haringey/crouch-end/

Note: Safer Neighbourhoods Team members are subject to change, details can be found on the Met Police website. Phone calls and emails to the Safer Neighbourhoods Team will not initiate an immediate police response.  Please contact your Safer Neighbourhoods Team to discuss local crime and community safety issues.  In an emergency dial 999, non emergency dial 101.

Crouch End Police @MPSCrouchEnd
Crouch End Neighbourhood Police Team in @MPSHaringey. Do not report crime here. Call 101. Tweet @MetCC or Report On-Line. In an emergency call 999

Reporting crime online https://www.met.police.uk/a/your-area/met/haringey/crouch-end/

The following crimes can be reported online providing an urgent police response is not required

• Criminal damage 
• Theft from a motor vehicle
• Criminal damage to a motor vehicle
• Hate crimes and hate incidents
• Theft

Note: You cannot report the following crimes online:

Robbery  (where you or the person you are reporting for was subjected to violence or the threat of violence)
Burglary  (where a building has been broken into)
 

Gas

If you smell gas or are worried about gas safety you can call the National Gas Emergency Number on 0800 111 999

Electricity

For power interruptions call UK Power Networks free on 105 (mobiles) or 0800 31 63 105 or text the word ‘Power’ followed by your post code to 80876
ukpowernetworks.co.uk/liveupdates
for automatic text up-dates, add your mobile phone details at:-
ukpowernetworks.co.uk/text

Water

If you are experiencing an unexpected loss of supply or any other problem involving water, call Thames Water on 0845 9200 800 or report water leaks to Thames Water on 0800 714 614

Haringey Council

020 8489 1000 (open Mon to Fri 9.00am to 5pm)
020 8489 0000 (emergency)
www.haringey.gov.uk

Customer Services for all of the following please call –    0208 489 1000      
  Abandoned vehicles    
Anti-Social Behaviour team
Environmental Health
Food Hygiene 
Homelessness & housing advice
Housing and Council tax
Parking and enforcement
Pest control
Roads/pavement maintenance
Parks Department  020 8489 1000  or email  parks@haringey.gov.uk

Noise Nuisance 020 8489 1335 (office hours) or (out of hours) 020 8489 0000
Planning Office  020 8489 1478
Rubbish and Recycling  020 8885 7700
Graffiti and flyposting  020 8885 7700
Safe and sound community alarms  020 8489 2365
Trading Standards  020 8489 5134
Lightline (report defective street lighting)  0500 236 458
Car pound/towed vehicles  020 8888 3322
Homes for Haringey  020 8489 5611

More details on the Haringey’s “Report a Problem” scheme, Rubbish and Recycling, Controlled Parking Zone (CPZ) and Noise Nuisance, can be found further down this page.

USEFUL INFORMATION

Crouch End Safer Neighbourhoods Local Police

Unless a 999 call is appropriate, crime reports should be made by calling 101. 

The Crouch End Safer Neighbourhoods Team picks up information about these reports but is also interested in matters of concern to residents and can be contacted on 020 8649 3515 or by email to crouchend.snt@met.police.uk (emails must be sent without subject headings or attachments). We email their newsletters to GMTRA members.

In recent years break-ins have taken place through front doors of houses when only a Yale lock has been in operation overnight – use of a mortise lock is advised.

Little Book of Big Scams

The Metropolitan Police Service’s Operation Sterling Team has written a general guide to the vast array of scams currently  being operated in the UK. It is called  the Little Book of BIG Scams and lists many of the scams and some easy steps for protection against them.
https://www.met.police.uk/search/?q=scams

Haringey Council Services.

Pay it, Report it or Apply for it – many Haringey Council services such as parking permits/renewals and council tax, reporting concerns like noise and graffiti or applying for planning permission and school places can now be carried out on line at www.haringey.gov.uk saving you time and inconvenience.

Haringey Council Report a problem

To report a problem with:

• Potholes
• Pavements
• Refuse collection
• Graffiti
• Fly-tipping

and a broad range of other issues, see Haringey Council’s “Report It” page at:
http://www.haringey.gov.uk/index/contact/report-it.htm

Potholes
The Council has advised that all reported potholes will be investigated within two working days, with most repaired within seven, while dangerous potholes will be repaired within 24 hours of being investigated. The pothole intervention threshold – the depth holes have to reach before repairs are carried out – has been halved and is now 25mm in main roads and 30mm in residential streets.

To Report potholes:
Online: www.haringey.gov.uk/potholes
Email: potholes@haringey.gov.uk,
Telephone hotline:   020 8489 1335

NB. Reports should include specific details of the pothole’s location

Haringey “Report a Problem” App

GMTRA would like to encourage residents to use the free Our Haringey app for smartphones. The following information about the app is taken from the Council website:_

The Our Haringey app is part of the Love Clean Streets network and makes it quick and easy to report problems when you are out and about in the borough.
Once you download the app you can take a photo of the problem, and send it directly to the team  responsible for fixing it. We will then send you progress updates and let  you know when it’s fixed.
Unlike other ‘report it’ style apps,  Love Clean Streets asks you to choose from a list of Haringey-specific categories for the problem, which ensures the report goes to the right team first time and will be dealt with as quickly as possible.
Love Clean Streets allows reports to be made under the following categories:

• Damaged street furniture 
• Dead animals
• Dog fouling
• Drains and gullies
• Fly posting
• Graffiti
• Lighting, lit signs and lit bollards
• Litter and street cleaning
• Manhole covers
• Overgrown hedges and shrubs
• Paths and pavements
• Potholes
• Recycling
• Road marking
• Road defects
• Dumped rubbish
• Signs
• Trees

If there are other problems you would like to report, or you don’t want to use your mobile phone or tablet, you can use our ‘Report It’ page 
http://www.haringey.gov.uk/index/contact/report-it.htm .

Download the app

The app is available on iPhone and Android phones:

• Download Love Clean Streets for iPhone (external link)
• Download Love Clean Streets for Android (external link)

Love Clean Streets is free to download. If you exceed your data limit you may incur a cost for sending reports.

Refuse and recycling

In most cases, households are supplied with black and green wheelie bins, and two plastic containers for food waste.
An ‘opt-in’ subscription service provides either an additional wheeled bin or a supply of biodegradable sacks for garden waste collection (see below for more details)

If you do not have any of these items, would like a different size wheelie bin or wish to subscribe to the garden waste scheme, please call the Veolia Contact Centre on 020 8885 7700 (opening hours Monday to Friday    8.30am to 5.30pm) or email enquiries.haringey@veolia.co.uk.

Refuse and Recycling are collected on respective Tuesdays in accordance with the calendar below
On specified collection days, the applicable wheelie bins, food waste bin and garden waste sacks should be put by your front gate by 6am ready for emptying.

• Black wheelie bins are to be used for non-recyclable and non-compostable waste, and are collected every other week. All non-recyclable rubbish must be contained within the black wheelie bin The lid must be closed so that no waste is visible.
   
• Green wheelie bins are collected every week and are only to be used for dry recycling material, including paper and cardboard, glass bottles and jars, food tins, drink cans and aerosols, clean foil drink cartons (e.g. Tetra Packs), plastic carrier bags, all plastic bottles, tubs, plastic containers and food trays (a full list of recyclable material can be found on the Haringey website –  http://www.haringey.gov.uk/index/environment_and_transport/refuse-recycling.htm). Please wash containers before recycling them. Please do not put your recycling in black sacks.
   
• Food waste containers are to be used for all uncooked and cooked food including fruit, vegetables, meat, fish and bones, rice, pasta, bread, tea bags, coffee grounds, cheese, dairy products and eggs and plate scrapings. The smaller black caddy is for use in the kitchen and when full the contents should be emptied into the larger green outdoor food waste bin container which should be to be left out to be emptied each week. Any bags used to contain food waste must be compostable – food waste contained within NORMAL plastic bags will not be collected.
   
• Garden waste. From 23 October 2017 this is an ‘opt-in’  chargeable service. For £75 a year you will get your own 240 litre wheeled bin for garden waste, with weekly collections. Alternatively, for £55 per year you can have a smaller 140 litre bin or a supply of 60 biodegradable sacks. The bins and sacks are for grass cuttings, hedge clippings, leaves and pruning and also small branches and flowers, and are collected every week. You are not allowed to place any additional garden waste  beside your bin. A new subscription is required every year (1st April) to use this service.

Collection day is Tuesday
All Recycling is collected every week.
Your non-recyclable waste is collected every other week.